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Navien America, working in cooperation with the U.S. Consumer Product Safety Commission (CPSC), issued a voluntary recall of two types of water heaters because an unstable connection can cause the vent collar to separate or detach posing a risk of carbon monoxide poisoning.

To date, there have been no incidents reported in association with this recall.

The Navien tankless water heaters are white with “T-Creator” and “NAVIEN” on the front. Below are the model numbers involved in the recall:







Labeling on the side of the unit lists the model number and manufacturing year. They were sold nationwide at wholesale distributors to in-home installers from February 2008 to March 2009.

Consumers are urged to stop using the recalled units and to check the model and manufacture year. Consumers that have a water heart affected by the recall should contact Navien to arrange a free repair. If consumers intend to use the water heaters prior to repair, a working carbon monoxide alarm should be installed near all sleeping areas in the home.

CO alarms are an important safety measure that can help detect carbon monoxide which is odorless. CO poisoning is the leading cause of accidental poisoning death in the United States – each year, it kills than 400 people.

For more information, call Navien at (800) 244-8202 or visit them online at

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