J&J is recalling and replacing all OneTouch Verio IQ Meters because at high blood glucose levels (1024 mg/dL and higher) the meter will not provide a warning that levels are extremely high and will shut off, thereby potentially leading to incorrect or delayed treatment.
Although the likelihood of experiencing such high glucose levels is low, should it occur, it is a serious health concern that requires immediate medical attention.
In light of this recall, patients should:
Contact LifeScan at (800) 717-0276 to arrange a free replacement.
Seek more information by visiting www.onetouch.com.
Patients can continue using the recalled meters while awaiting a new meter so long as they are aware of this issue. However, the company warns that should the meter turn off unexpectedly during testing, it could be a sign of high glucose levels and medical attention should be sought.
“Our patients’ safety is our number one priority,” said Dr. Michael Pfeifer, LifeScan’s Chief Medical Officer. “When we learn that a product does not fully meet our expected standards, we will voluntarily notify our customers and patients and take corrective action. We regret the inconvenience these actions may cause. However, we will always err on the side of caution and make a decision that is in the best interest of our patients.”
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